This course is intended for Information Systems Specialist (ISS) at Madera Unified School District (MUSD).

FreshService is an online ticketing and knowledge base system used to provide technical support to any institution.

Madera Unified (MUSD) utilizes FreshService as an IT Helpdesk, Knowledgebase, and for organizing or documenting the majority of Information System Technician (IST) or Information System Specialists (ISS) work.

This course is intended for Information Technology support staff.